STAY AWAY FROM HYUNDAI PMB -SERVICE SUCKS AFTER YOUR DEAL IS SIGNED

Pre-Owned 2013 Hyundai i20 Fluid

10.09.2019 Test Drove the car and picked up the below faults 11.09.2019 Mail was sent to Pedro detailing faults that needed to be sorted out . Pedro responded ‘’All these problems will be fixed as we must still do the 125 point check on this car ‘’ 14.09.2019 When I initially app**** for finance of the mentioned vehicle it was on the grounds that all issues that the car had was to be sorted Pedro Confirmed this via Email., we arrived at Hyundai BEFORE THE CAR WAS SEEN AND INSPECTED We were taken straight to the offices to get the paperwork signed by Nonki , when I attempted to look for the car she quickly called me back to the office to sign the paperwork. This was not right as I would not have signed the deal knowing that most issues on th car were not sorted out . Once I signed the paperwork and eventually saw the car the following things were still to be done on the car , as per below ,  Rear Dent on the passenger door was not done  Front fog lights were not working  Driver’s seat Bolster collapsed and steel rod was hurting my side when driving  The Badges were missing on the boot lid  Section above the boot catch was to be touched up ,  Clutch was low on the car  There was no service book  Proper valet was not done All of the above was noted on the Salesman’s File and a message was sent to Pedro in which he acknowledged these faults 16.09.2019 Mail Sent to Pedro detailing all the issues we were having with the car by my Wife and the car was booked to be collected repaired and returned by 20.09.2019 20.09.2019 Car returned Mail sent to Dealer principal explaining that not all the issues were sorted after the car was returned  Front suspension noisy when driving over uneven road surface-  Front Passenger and rear Passenger door handles to be done (Touched up as they are faded and discolored)  Boot catch to be touched up as it also faded and discolored  Head Lights to be focused as the right and left are at different levels - Will check at Night  Gear boot not changed as agreed - Anele (salesman)said this was on back order – this is on back order as soon as the part arrives we will inform you  Driver’s Seat bolster collapsed , metal / steel rod hurting drivers side and lower back - Only Bolster Sorted , lowerback support still an issue  Proper Valet not done - Anele mentioned that the car will be booked in at Hyundai Pinetown for the valet  Engine bay and under bonnet very dirty including the interior of the car valet  No spare key- Dealer Principal agreed to look at the following  Valet  Gear-lever cover  Spare key  Noise your hear going over uneven surfaces – to check  Seat- to check 30.09.2019 Mail Sent asking for feedback as to when the car will be booked in again to fix issues , Part still not arrived as it was to be delivered within the first week of October. After back and forth with E-mails and calls the car was sent back to Hyundai PMB and was returned on the 11/10/2019 and although I asked that the car be brought to me to be inspected this did not happen. 16.10.2019 Mail to Anthea Walter-Girout explaining car is still not to my satisfaction , she has agreed to book the car into Hyundai Umhlanga to have the License and registration done , gear boot fitted , and suspension checked again. 17.10.2019 Mail to Anthea informing her the knocking noise is back after car was booked into Hyundai PMB . 18.10.2019 Confirm ed that car will be booked into Umhlanga Hyundai once gear boot arrives 24.10.2019 Mail sent asking if Gear boot has arrived , 25.10.2019 Mail Sent again asking for feedback and I mentioned Please also take note that the Front shocks now have a squeaky noise when going over bumps , (I will be taking the car for a shock test this weekend ) After noise in the suspension became louder I decided to take the car for a shock test to Point S and the results stated that the shocks and saddles are to be replaced as per report ,I initially told Pedro when we first had the noise that it was the saddles or shocks that were an issue and is causing the knocking noise , 28.10.2019 Mail Sent to Anthea asking her to cancel the deal as there are way too many issues we had with the car in the short space of time , They have refused to accept the shock test results and have booked the car into Hyundai Umhlanga 30.10.2019 Car was booked into Hyundai Umhlanga checked and even drove the car with the Service Foreman who acknowledged there there was problem with the suspension as he also heard the knocking noise .When we asked for the report the server was very conveniently down as it was too busy .We still have not received the report but rather an Email acknowledging that there is an issue with the clutch but the dealership does not want to acknowledge this saying that the clutch has not failed . Good afternoon Mrs Govender I trust that you are well, my apologies due to month end our main server is down, I still cannot send a report however please take the below as confirmation. - the Hyundai I20 came through today the 30/10/2019 for assessment of the following: - clutch (tested and found clutch feels spongy) (test drove with the foreman) - shocks ( carried out visible inspection - no physical signs of leaks at time of test however rear shocks look old) - left side wing mirror loose ( mirror was re secured by Foreman) - gear lever boot has been replaced with a new unit supp**** by Hyundai PMB

Please refer to your selling dealer Hyundai Pietermaritzburg for further discussion on the Hyundai I20 with regards to the above findings.

Thank you Kind regards

Pooja Moodley *********** Master Service Advisor 31.10.2019 Mail Sent to Anthea asking for feedback after car has been inspected. 31.10.2019 Response from Anthea @ Hyundai Pietermarizburg - am not able to assist in taking the vehicle back, or substituting the vehicle as no problem has been found with the vehicle. The clutch has been found to be “sponge” however the clutch has not failed, and there has been no leak found in the shock/Umhlanga’s comment shock are old. Please remember this is a used vehicle we have done the 125 point check and COR and the vehicle has passed.

31.10.2019 Mail sent asking for the car to be taken back as allot of issues where overlooked and COR done back door in order to make a sale , Shock test was not done but rather a visual test was done and this is not acceptable , 01.11.2019 Mail Sent from Anthea requesting us to meet to discuss the matter. 01.11.2019 We respond asking for an appointment Sunday the 03.11.2019 or next Saturday the 09.11.2019 No response from Anthea 04.11.2019 - Follow up mail send to her requesting feedback on the car as the suspension still has a knocking noise and the clutch is too hard , as well as waiting for Licence and number plates from the 14.09.2019 04.11.2019 Plates and Liscence still not arranged and the Dealer principal has insisted that we must come to their offices. 04.11.2019 We call Anthea and discuss the following As per our telephonic conversation this evening at around 18.00pm, I advised you that we are extremely unhappy with the 2013 Hyundai i20 1.4 fluid that we have purchased from your dealership. The car has been giving us endless issues from the day that it was collected on the 04.09.2019 to date therefore we have decided we that we want to return the vehicle and as agreed by yourself that you would find us another vehicle in a good condition even if the purchase price is slightly higher. 05.11.2019 No Response 06.11.2019 She comes back with a different story after discussing with her director that they want us to bring the car to PMB for a 3rd time to repair the faults , now acknowledging hat there are issues with the car .We decline and want the car replaced as we are extremely unhappy with the car . 06.11.2019 Dealer Principals response is that we must take the issue up with the ombudsman if we are not happy with her decision.

Guys please stay away from this dealership , Sales manager Pedro Knopp will tell you anything just to make a sale and there is no after service , he even confirmed via email stating the issues will be fixed but issues still are not. They will give you the run around.