PPE Protols not adhered to

I sent this email to the Dealer Principal on Wednesday 27/01/2021:

Dear Sir/ Madam,

I would like to express my extreme dismay for the way that your staff, in your service department, do not follow the PPE Protocols and the service I received yesterday.

I brought my wife's Hyundai i10 Grand in yesterday for a 2year/30000km service. The person who took the details of each customer yesterday morning, a tall grey-haired gentleman, was wearing his mask around his throat, even when he stuck his head through the window to take pictures of the instrument panel. After he had finished with the gentleman in front of me, he did not sanitise neither his hands, nor the tablet that he was using to book the vehicles in with.

When I went to collect the vehicle, hardly anybody in the service reception were wearing their masks correctly and no sanitising of hands were done between customers. After I had signed the paperwork and went to collect my car, I found that it had not been washed, so I went in to query on this and I was told it was due to Covid that they are not washing vehicles, which I find is absolute *******, as your people, in the wash bay, who were actually washing a vehicle at the time, can wear gloves and your competitors are washing vehicles. The next thing I find, inside the vehicle, is that they had not removed the steering wheel cover, nor the seat cover, that your guys had put on, were still in situ, exposing me to anything that may have come out of your service department. Now, as far as I see it, your service department preaches about Covid 19 protocols, but do not care about actually enforcing them, which should be the Dealer Principals job to make sure that it is happening.

Now, before you get all upset about the way I am writing this, I am also in the customer service industry, plus myself and my wife actually work in the health field, and all of us wear our masks, wash and sanitise our hands in between customers and all surfaces are sanitised before the next customer.

If you do not know how to follow PPE Protocols, correctly, I am more than willing to come and train your staff on how to do it at no cost, as I believe that it will save a lot more hassles in the future, as this virus will be staying with us for quite a while.

If you want to contact me further on anything I have said in this email, please do not hesitate to contact me on ***.

Very upset.

Michael Selby

I have had no answer at all. I also phoned this morning 28/01/2021 at 08h30 and left a message for her to call me, I am still waiting. Absolutely pathetic.