1 reviews | Active since Apr 2018
Wrong special good
Good day
Trust all is well I went to Hyundai Pinetown on 10/05/2022 and was assisted by Jarrod Vengadachella (Parts Sales Executive) I bought 2x Bolt-Flange, 2 Flange Nut and Switch Assy- Stop Lam, however the Switch Assy-Stop Lam was incorrect. I told Jarrod that the reverse light is always on as soon as I switch the engine on. I thought he will check the car before selling the part to me which did not happen as the sales person he told me which part I need to buy and paid for it. My brother picked up the part on 12/05/2022 and took the car to the mechanic on 16/05/2022 who said the part was incorrect.
I called Jarrod on 12/05/2022 and told him that the part was incorrect and he spoke to his manager who said that the Hyundai Company policy is that " Electrical goods and specially ordered goods are not returnable" which is also on my Invoice. I understand this policy however as a customer I only read this after I called Jarrod which is negligence on my side. I am sure that I am not the first customer who challenges this policy. I am privileged that I have quality and assurance experience whereby we checked that the policy and procedure are being followed for the benefit of both the client and the company. Jarrod did not come to the car to check if the special ordered good was correct as on my side he knew the part was specially ordered goods to avoid this. Jarrod said since its as specially ordered good it can not be returned and I must buy the correct. What must I do with the incorrect goods as I don't have money to buy a correct one while keeping the incorrect one.
For company and policies to be adhered to by both parties, its mustn't be about making money while other part is losing.
I would really appreciate the positive response and a good relationship with Hyundai Pinetown
I posted this review on 16 May 2022, 11:58 with the hope that someone from Hyundai will contact me however till to this day no one has contacted me.
Hyundai Terms and Conditions clause 3 stipulate that goods must be returned within 7 days after the day of purchase. Now I am concern as its going to be over 7 days and Hyundai won't change my special ordered goods.
Is this going to be my fault (customer is always right card) or is it Hyundai negligence failing to comply and do follow-up on their cases. So whose problem is it, is it mine as I bought the wrong part and my car is not fixed and I have to buy the correct part.
Hyundai has my money while I am stuck with the incorrect part which I feel that their staff needs to go for a thorough training on Hyundai business rules and compliance. As an authorize QA I do understand the business rules and company compliance polices.
I am so disappointed with Hyundai customer experience level with no after call rating service. I am going to wait for couple of days before escalating to Motor Industry Ombudsman.
I posted this review on 16 May 2022, 11:58 with the hope that someone from Hyundai will contact me however till to this day no one has contacted me.
Hyundai Terms and Conditions clause 3 stipulate that goods must be returned within 7 days after the day of purchase. Now I am concern as its going to be over 7 days and Hyundai won't change my special ordered goods.
Is this going to be my fault (customer is always right card) or is it Hyundai negligence failing to comply and do follow-up on their cases. So whose problem is it, is it mine as I bought the wrong part and my car is not fixed and I have to buy the correct part.
Hyundai has my money while I am stuck with the incorrect part which I feel that their staff needs to go for a thorough training on Hyundai business rules and compliance. As an authorize QA I do understand the business rules and company compliance polices.
I am so disappointed with Hyundai customer experience level with no after call rating service. I am going to wait for couple of days before escalating to Motor Industry Ombudsman.