Urgent Complaint Regarding Unresolved Issues with Vehicle Purchase and Service

I am writing to formally express my extreme frustration and disappointment with the service I have received from Hyundai Pinetown regarding my vehicle purchase.

It has been nearly a year since I took possession of the car, and I am still facing unresolved issues. I have made numerous attempts to contact the salesperson who facilitated my deal, but despite repeated promises of follow-up calls, I have received no assistance. I have sent WhatsApp messages and was assured multiple times that I would be contacted, but this has not occurred. I have screenshots of our conversations as proof of these interactions.

One of the key issues that I am facing involves the promised remaining services on my vehicle. When I took delivery of the car, I was told that it had three remaining services. However, shortly after the delivery, the service light came on, which prompted me to reach out to the salesperson. I was informed that the service had already been completed, but the salesperson would check the matter and get back to me. Several days later, someone came to collect the car for servicing, and I was reassured that I would still have three remaining services. However, despite requesting written confirmation for my records, I have yet to receive any formal communication confirming this.

Additionally, I encountered a serious issue shortly after taking possession of the vehicle. About a month after receiving the car, I experienced a puncture with my children in the car, only to discover that the spare tire provided was in an unsafe condition. The wire was showing, and the tire was completely unusable. I have attached pictures of the tire for your reference. A few days later, I received a replacement tire, but the whole situation has left me feeling deeply dissatisfied with the level of service and attention to detail.

As a first-time Hyundai customer, I am extremely disappointed with the way these issues have been handled. I have always been a loyal Volkswagen customer and have never experienced such a lack of professionalism and care. I am now at a point where I require immediate assistance to resolve these matters.

I am requesting that this matter be escalated to the dealership principal or the appropriate senior management. Should this issue not be resolved promptly, I will have no choice but to escalate the matter to Hyundai South Africa, the ombudsman, and potentially seek legal advice. I pay for this vehicle, and I expect a high level of service, which I have not received.

I sent a email 5 days ago and I cc the dealership principal Sydney, till date there's no call or response from anyone! I will now have to seek assistance from more senior ,Mr Gideon Jansen