Unsatisfied Customer

Hyundai Pinetown

UNSATISFIED CUSTOMER , Trevina Naicker. Since the beginning of May 2022, I have enquired with Hyundai Pinetown Pre Owned about a missing spare tyre that so happened disappeared from my vehicle after it was sent to the service side in February 2022, which I did mot notice until I needed to use it. I have given the guys i had contact Clinton & Ashiq details of when the vehicle was booked including the dates and estimated times to check footage and get back to me. Ashiq is a amazing sales guy who sold me the vehicle in December 2021. Ashiq who has nothing to do with the missing tyre as he was not even in the dealership the day the car was booked is getting dragged into something he cannot get closure too as he is only sales. How does a big company not bother about something so important. I am a female driving , what happens if i need to use my spare whilst traveling. How does my spare tyre disappear and no one can give me any assistance in months. I have spoken to another manager named clinton, he refers to me Ash, Ash says he cannot do anything he keeps asking for footage, nothing gets done. Its more a blame game and in the interim i have no spare for months. Pre owned was amazing when it came to sales but clearly after sales is not so amazing. All i requested is footage as to when the vehicle came in and what happen for its duration at the service side and still no feedback.

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