Poor service

I took my car for service to Hyundai Pinetown on Thursday (14 – 07 – 2022). My car was serviced; however, the customer service was extremely disappointing. As a client that is clueless about cars, I expected that the consultant would explain what was done to the car and what I need to do post the service (eg: My previous car dealer use to tell me that I need to replace brake pads, do alignment, etc). None of this was explained - I was just given the car and I saw the invoice in the service history book with "notes" that I do not understand because NO ONE EXPLAINED THEM TO ME.

Secondly, when I left the car in the morning I requested that certain items are checked in my car - THIS WAS NOT DONE!!! The person assisting me says it because they did not have enough time to work on the car as they Service plan provider did not authorise in time. Whilst this was the case, I provided Hyundai with all the details and they failed to make sort out the authorisation in time, I had to keep call the Service plan provider to check if they received quote. In that moment I was informed that Hyundai has not submitted everything but the Service plan provider agreed to override and authorised anyway.

The long and short of this is that the service I received is below any acceptable standard and makes me question everything was done proper or if my car was serviced with the care it deserved!