Poor customer service

I’m writing this review very emotional, I had purchased a brand new grand i10 in 2019, in 2021 March 23 the air box pipe was broken, I took it immediately to Hyndai in pine-town to get it repaired hence it being broken I was not given a reason why , Hyndai fixed it and I had to pay because they made me believe that I was the cause of it breaking, which was highly impossible.

Than again this year in February the same pipe that was repaired got broken again, I had to take it back for repairs, now my problem or argument with Hyndai was for them to clarify if there workmanship does it carry any guarantee or not, which my service advisor (Sizwe Simon Ngidi )said yes it does and it’s a period of 12 moths, i than made him understand that it is within 12 months this has happened again, but none the less he made me pay again for something that was repaired by them and the 12 months they were talking was not even over, my car had to stay with there for a week while I was using taxis travelling to work and home. I have kept proof of payment from last year and the one I paid for currently, the most sad part of this is that I sent an email to the dealer principle (Mark) never responded to my enquiry the email read as follows:

Good day Mark,

Would you kindly urgently assist with my vehicle that has been booked into your workshop on Friday the 18th of February 2022.

The crew was booked in due to a broken pipe. The same pipe was replaced by your workshop on the 23rd of March 2021. I was asked to pay cash for the replace meant of this in March last year and the very same part has again broke. The service advisor is asking me to pay agin for a new part to be installed. The car is still under mechanical warranty and my belief that even from the first instant a claim should have been put through to the warranty.

Sizwe who is the service advisor first insisted that the claim could not be made on the warranty and after a discussion with my brother he agreed to put the claim through. We called him yesterday and he said he was waiting for a diagnostic report from the workshop that he will then send to the warranty. Today he called and informed me that he cannot send the claim.

Please clarify the following for us. 1. Does work done by your workshop carry a guarantee, if yes how long is it for? 2. Does the part that was supp**** by your workshop carry a guarantee if yes how long is it for? 3. Why has claim for this been made with the warrantee, if it has been made please forward through to men the response from the warranty.

I further have to express my disappointment at how both the Sizwe and his Manager Rayan have handle

But there was no response whatsoever. I must say I’m ready disappointed with Hyndai Pinetown, they never made any effort to assist me on my enquiries hence some other day while the car was till with them I have to go by my self to check on the progress because no one was calling me to update, only I had to express my frustration in oder for them to assist.