Pathetic customer service

Hyundai Pinetown doesn't seem to care about customer satisfaction. There have been many complaints and yet there are still so many issues one has to experience with their staff.

My first experience was due to the numerous of staff members putting a application on my behalf without my permission. This was gradually thrown under the rug.

My second experience is when we still went ahead and purchased a new vehicle. We were promised smash and grab and after numerous attempts (2 months) we were told to bring our vehicle in. We left the vehicle with no attendance, after collecting my vehicle I was told to bring it through the next day. The sales person Justin mentioned they need to add to another purchase to cover cost. How ********* is that. No compensation for fuel or humanity for inconveniencing caused to another.

My third experience is when my brand new vehicle came with a concerning noise from the engine compartment. The vehicle is 3 months and already taking oil. Spoke to the manager Denzel and he said to book the car in. Booked car in and it's already a day and they haven't seen to it. Why waste our time if you don't have intention of sorting it out.

The managers should really consider taking action if not just close the branch down and stop leading innocent people on!!! This is unacceptable!!!