AC
Alaskin C

1 reviews | Active since Jul 2021

01 Jul 2022, 21:51

Hyundai Pinetown super bad service

In 2020 we purchased a brand new Hyundai i20 from Hyundai hillcrest, and it has only been down hill ever since, the car engine blew after three months of owning it, engine change was done unprofessionally at Hyundai Pinetown we waited weeks for the car then when we finally got the car we were told by service advisor that engine clearance needs to be done and they will call us to bring it in when they have a booking for clearance we waited weeks for that as well , since receiving the car with the new engine , the engine seemed very noisy I took it back they said at Hyundai Pinetown that can't hear anything soon later the knock became louder took it back second time again they said there is nothing , we continued to use the car daily now the car started to knock when we release the clutch on take off in first gear and knock when we drove over speed bumps, took it back they said they find nothing wrong , we continued to use the car daily till to date the car currently stands at Hyundai Pinetown because they can't figure out the suspension knock and the car started pulling to the right hand side we took it for wheel alignment they couldn't get it rite after Hyundai Pinetown supposedly talked the suspension numerous times. And the said the knock in the engine is a conrode issue so they await spares.All while we have to keep calling for updates on the vehicle.

NB: the car mileage currently sits at 25000 when the car hit 23000 it signal on the dash service due in the next 2000 when it was 24000 we took it for the service we were told not to worry about that signal and bring it back at 30000 . While we were going back and forth for the knocking sound they asked us why haven't it been service when they saw signal still appearing on the dash we told them what we were told and they done some investigation to find that when we brought it on the 24000 mark for service and it weren't serviced the service was claimed of the service plan even though it weren't done.

There is a super bad service coming out of Hyundai Pinetown service department and it's not going to get any better soon. That been said I'd advise anyone thinking of buying Hyundai to really reconsider to avoid time wasting and a lot of inconvenience when you have car trouble while your car still under service plan

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