Poor service with no accountability and transparency.

Hi. My daughter bought a car from Hyundai Paarl, the finance process began 13/1/2025. The availability to pick up was promised for 15/1/2025, yet when asked for confirmation on 14/1/2025 it was indicated that it will only be available 16/1/2025 as certain things weren't finalized. On 15/1/2025 pick up was confirmed for 16/1/2025 between 9-10:00am. Get there, documents were signed and we proceeded to the sales person MJ to sign more documents for the settle to the bank and cash out to us. We were told the money will be paid in a few days. Everything wasn't done as promised, we still had to wait for the temporary license disc to be printed before we could drive off. It really soured the whole experience for my daughter of buying the vehicle.

Taking into account she bought a vehicle from Reeds 4years back which took 3days, effortlessly and her cashback she got on the 5th day.

On 17/1/2025 she asked the sales person MJ to forward her the statement/invoice. He said he will arrange for it to be emailed as he is off sick. She followed up 21/1/2025 and were asked to sign an indemnity form and provide proof of banking details. He also said that the Accountant will make payment next Monday 27/1/2025.

On 22/1/2025 we went to the dealership and asked for the Manager, but he was out and we were asked to wait as he will be back soon. The Manager Johan came with the indemnity form for her to sign and she forwarded her proof of bank details. Johan informed us that MJ is off sick and that he wasn't aware of the outstanding refund. I made it know that we are not impressed with the service we got as things done as you would expect as service delivery. She was promised the cash back will be in her account today 23/1/2025. Today, still no payment...No proof of payment/invoice either. MJ obviously was informed that we were at the dealership 22/1/2025 as he whatsapped my daughter saying she could've let him know she was coming to the dealership and he could've arranged for the stuff...Making her to be at fault to take the matter further for a service/product she will be responsible in paying for. Poor service with no accountability and transparency.