Hyundai Paarden Island negligible service

I am very disappointed in the after service, I was repeated told by the Service Centre manager in July 2023 when we collected the vehicle that we had to bring the vehicle back when it gets to 113000km. I booked the service online, via whatsapp they confirmed only to be told a few hours after spending money to uber home that we missed the 1st service. A service plan which I must add I was given the impression is free but only to find it being charged to the vehicle finance through the bank. When I called in it was merely said sorry these people are quick to sell the vehicle but fail to give me the correct information because I should have been told of this. Now another trip, uber costs of almost R200 and an additional vehicle to get my son to school. Why could this not have been communicated before hand, please be careful people of quick sales and bad after service. Not impressed at all.