WORST SERVICE FROM THE RECEPTIONIST

On Monday the 24/01/2022 I phoned to book for the hooter that is faulty, the Receptionist gave me the worst service ever!!! She was so cheeky, rude and screaming at me. She treated me like a piece of S***, she asked for my name, phone number and she dropped call on my ear! I called again she said she told me that she wrote my details down and she told me that she will get back to me. I told her that i didn't hear that cos if i heard that i wouldn't have called again. I was the one who was apologizing to her while she was screaming at me. It all started when i complained about the flying high kilometers two weeks back and i was misled by the salesman Simphiwe to buy this second hand car . Is this the kind of service and treatment that i will be getting going forward from that garage? The manager is trying to calm me down and help me but the staff his staff are going the opposite direction. I don't feel like a valued customer.