Very Poor Customer service from Hyundai Mobeni

I recently purchased a 2019 Hyundai I20 from the Mobeni branch in March 2020. On day of receipt of vehicle i saw that the Front Bumper had a big scratch / dent mark on the bottom right side of bumper also bumper was misaligned abit with Plastic mounting holder for bumper broken. I immediately notified the sales man Lebo before driving off with the car. He advised he would sort out the issues and get the panel beater to attend to it. When i took the car home and had a good look at the inside and out side i noticed the following: 1. Rust found in the engine compartment on pulleys. 2. Engine water pipe and alternator has overspray. 3. Rust spots found on back boot lid channel and around boot lid (left side). 4. Rust spot found on door arch (right side) 5. Right door rubber has silver overspray (bottom right) 6. Backboard string holder gromet is missing causing it too sag abit (left side). 7. Licence disc expires in September 2020.

I advised the sales man again and he said they will attend to it when i bring the vehicle in. A few weeks later the corona virus hit SA and i could not take the car in. When i eventually took the car in June after lock down level moved the sales man and manager had a look at the car and booked it in for repairs to the issues i had showed them. On receipt of vehicle i saw the rust spots were touched up and some other issues also attended to. I was told that the rust in the engine compartment was normal and the paint on the water pump was to mark engine components. That seemed like a silly reasoning to me cause i owned a 2014 Hyundai I20 as well and had not seen rust or paint markings like that at all. Also the bumper misalignment was not sorted out but i didn’t complain as they had sorted out all my other issues. I only asked them to let me know when my new licence disc is ready .

A few weeks ago my car went in for its first 15000km service to Hyundai Umhlanga. The service technician picked up that the Engine side wall splash tray was cracked (Right side). He advised me and immediately i called my sales man at Mobeni. He said he will talk to his manager and get back to me. Weeks went past and still no feedback so i called in a few days ago and asked the salesman about the replacement of splash tray. He said his manager will not replace it as its too long after sale of vehicle. I immediately called the manager Thomas and he did not answer. I tried again the next day and then he called me back. He said he will not replace the splash tray cover because cosmetic damages are not covered after 6 months. I explained to him that i noticed from day one the bumper was dented and mounting bumper holder clip broken also the rust in the engine was all signs the cover was cracked cause particles were getting in and hitting engine parts. He failed to see reason and still insisted on the six months cosmetic policy. To me the Splash Tray cover cracked is Major has this is cracked on the right side firewall and in the event of the tyre picking up objects off the road it could enter the engine and cut the cambelt. The purpose of that cover is to protect the cambelt.

My Licence Disk has also expired and still no disc received from the Mobeni branch. If i receive a fine will they pay for it?

This is Very Poor Customer service from Hyundai Mobeni !!!! I will never deal with this branch again.