Mobeni Hyuandai Stinks

I had a battery problem with my Hyundai Staria and was stuck in Umlazi at the hospital. We managed to jump start it and take the vehicle home. I called the Mobeni dealership and told a service consultant, Thobile about it. She said I can bring it in the next day and they will look at it to determine the fault. The next day the vehicle was taken to the dealership. Thobile, a very rude, arrogant and discourteous consultant was totally untrained to do her job. She said, we must leave the vehicle there for 5 days to check the battery and she cant do anything else. I asked to speak to the service manager, but he is on two weeks leave. The assistant manager, Suvir Sukdeo just walked in and took the call. He said it will take one day to check the batter before making a Maintenance claim. He said the technician cant come home and take the battery for testing, They require special ppes and its a safety issue. I told him that I will provide an armed guard to escort him home and back but said he cant do it. On top of this arrogance by Thobile, she said the parts manager indicated that he is not allowed to speak to customers. Thobile was rude and should not be a frontline customer consultant and just dismissed my call. I asked for a temporary battery whilst they check the battery and I was told that they dont have spare batteries and dont have courtesy cars for customers. Its ridiculous to wait for 5 days for a battery from the parts division. Mobeni Hyuandai is the most ARROGANT franchise branch of Hyuandai. They are letting the Brand down and creating a poor image for Hyandai. I hope that the Maintenance plan department take some action and Hyuandai SA intervenes. Theres numerous complaints regarding the Mobeni Franchise branch. Disgraceful and Pathetic.