Poor communication, Empty promises.

Called to book my car for service on Friday the 14th for Monday the 17th. The guy who was assisting me to make the booking told me they will drop me off at work but they don't do pick up (I didn't make arrangements for transport to work because it will be provided). On Monday when I got there for drop off I wanted to report some issues I needed to have checked on my car, the lady told me I'm too late to report anything, I should've done that when I called to make a booking. I told her I've been doing it like this for the past 6 years, she told me it's changed, and no one bothered to tell me this before. I let that go, I was told to wait for transport, only to wait for over an hour and when I asked, they just kept telling me to wait. They should rather tell people that they do not offer any kind of transport upfront than make promises just to inconvenience people. Because I ended up having to find alternative transpot. Had I known this prior I wouldn't have had to sit for over an hour waiting for a transpot that doesn't exist.

Also, there's no communication throughout the day to update the status of your vehicle.