TM
Theo M

1 reviews | Active since Mar 2021

02 Mar 2021, 11:06

Worst customer service experience Hyundai Lenasia

The worse service received, I purchased a car from hyundai Lenasia with a service plan, from day one I have had endless issues to get this car serviced, when the 1st service was due I had taken my car in and was told there is no service plan on this car after buying the car from them with the service plan, I was then instructed to phone liquid capital and sort it out myself, after calling liquid capital and hyundai Lenasia for 3 days my service was performed. 2nd service , after taking my car in I was told the service plan is expired and had to pay, have many phone calls hyundai Lenasia figured out that the mistake was on there side and due to the previous own there was some issue because the owner used to do annual services, therefore they will do a major service( the 105km ) service at 90000km . And should bring it for the 105km service before October 2021. My car is currently at 105km and it is March 2021, and once again I have issues getting my car serviced, the service department is useless admimant that it is expired the service manager David Man calls me doesn't know my name ,calls me by another name, doesn't know the history or solutions.

The customer service at Hyundai Lenasia is pathetic

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