Very Bad, and Annoying Service

On the 18th of May 2023, I bought a hyundai Tucson premium 2023 model. In October 2023, I took the car in for a 15 000 km service. When I took the car, they said the car has a funny noise on the engine, I must monitor it, if it persits, I must bring it back.

I took the car to them, because it was still making a noise. The car has been at the dealership for almost 4 months, and I'm still using their courtesy car. When I follow up, I'm getting different stories that don't add up.

1st story - they don't have the part in stock, it has to be couriered from Korea

2nd story - They got the part, they are still busy with the warranty 3rd story - The technician whose supposed to monitor the installation of the part, hurt his arm and his the only one who can do this job

4th story - 2 Saturdays ago, they showed me the part, and said the guy who hurt his arm, will be supervising the installation will be back and the part will be installed last week, and they will update me, nothing happened

5th story - I followed up yesterday and they say they don't have an update for me.

I just sent them a message that I will be escalating the matter to the ombudsman, because I am being undermined and disrespected.

This makes me wonder, as to how the matter would have been handled if I was an Indian or white man.

Am I suffering, because I am a BLACK ⚫️ MAN