kK
kumar K

1 reviews | Active since Jun 2019

06 Jun 2019, 15:59

A **************** and customers are treated as streetside beggars.

I purchased a brand new ( what I believed) and as per the deal, Hyundai Elantra 2.0 Elite 2019 from Hyundai Lanseria Dealer. That is not a brand new after I have signed the document. Firstly, it was 190KM on the clock when I first sat in my car at the dealership. When I asked they said the factory very far away and they driven the car from the factory exclusively for me( So Hyundai delivers to their car dealers by actually driving the cars all the way from factory and doesn't matter its 190KM the customer should accept it as brand new. They will not show your car until you sign on the papers). The USB port isnt working. The floor mats were not the one which comes with brand new car. There are heavy swirls all over the car. They charged 2000 for paint(red) , they charged 4500 for smash and grab. where the one on the Hyundai official website from Hyundai it is 2850 Rands. They charged 2500 for gps sd card. the total cost is 37900 rands Now the worst customer experience: After I signed my documents a person came to me given a hand shake and said he giving the car for free to me. I kept quite. When I asked is my car ready they said the guys are busy with it in the workshop. While i started checking(only opening the doors) other cars which are on display on the floor, the receptionist lady asks " How can I help you Sir" in a sarcastic tone repeatedly of times repeatedly as if she thought I am a ***** in spite me telling her I am waiting for my new car delivery. They added 17000+ rands for the maintenance plan on the Brand New Car apart from the factory service plan. They shown a matrix on the wall and mentioned service plan will not cover 80% of the car parts even though its brand new car. The highlight of my experience is the guy of the floor comes to me and tells me proudly that he giving the brand new car for me for free.

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