Not honest

My first worst service that I experience at Hyundai Kemptonpark since I was client frm 2019. She gave me wrong quotation when I ask she said I left traide in behind, how I don't know because she took the car before expiring date.i called her fr several times to remind her to send the contract and traide in. As she said she will send via email.she said she will send but not send.after few days I call her again she didn't answer my call is when I send via WhatsApp .she said she will send but not send.after few days I remind her ,she send contract and left proof of traide in.tje reason why she sent contract only I don't know.i remind again she said she is at da funeral.it was suterday ,igave her other chance after few days I remind her she said she will send is when I called manager .they said manager is busy they told me to leave phone no and name after he will call.After few minutes I received proof of trade in.i starting asking my self what is inside the proof of traide in or why was difficult to get it,because I supposed to why I signed fr .is when I find out quotation I not da same and the extra carpets that she gave me is charged.