Worst Service from Hyundai Germiston

I am writing to express my extreme disappointment with Hyundai Germiston, specifically Sales Consultant Tshepo Dikobe and Dealer Principal Senamile Makhene. On July 5th, 2024, we purchased a new car, trading in our old one, but it has been a nightmare ever since. The car was labelled as new, but the registration reveals it's used. Despite exhausting all internal avenues, including Hyundai South Africa, we've had no resolution. On August 5th, 2024, Hyundai South Africa arranged for the car to be collected for a roadworthy inspection on August 8th, but Senamile forgot and only called my wife to advise that we have to confirm availability, despite prior confirmation via phone and email. We've been issued permit after permit, and the car arrived without accessories, which were later lost/****** during couriering. Triangle issued to us is old was even taken from another vehicle. Our license plates were allegedly printed but lost, and we've been driving without them for over a month. We've followed up countless times, receiving excuses like burglaries, wrong deliveries, lost plates, and system errors. The dealership has offered no resolution, only acknowledging that banks are aware of such mistakes. We've been forced to consult the ombudsman for assistance. I strongly advise against dealing with Hyundai Germiston due to their arrogance and disregard for customer concerns. Our previous experiences with Hyundai Benoni were smooth, making this ordeal even more frustrating. Avoid this dealership at all costs, as our 'new' car has brought only drama and misery.