****TY SERVICE. *****, ********, *************. WORST COMPANY EVER.

***ties most useless service that I received from Hyundai Germiston. a bunch or ****** and ***** from the sales assistant xolani and Patrick to their manager Zipho and their dealer principal who was just not intrrestered in my complaint. their are ********. I bought a car a month ago on the 9th of may and it has been a month of hell with them. I have not enjoyed a single moment with this car, I regret this purchase and I want Hyundai to come fetch this car. I am going to the ombudsman. they have all failed me.I viewed the car and it had a dented which we agreed would be fixed before my collection. I collected the car and the dent was not fixed, I contacted the sales rep and it was a lot of back and forth and empty promises being sent from one person to another, eventually the car was collected on a Monday 23rd of May and was to be brought back on a Tuesday 24TH of May by 5pm. My car was not back by 5pm I was told 5:30pm latest, then I was told in the next 15 minutes but still nothing. I was called by different people giving me different stories blaming the next person telling me my car is on the way. I have a tracker app and my car was parked at your branch from 4pm till 6:15pm. Eventually I had to walk to the mall in the dark which is a distance from my work place and the premises need to be locked as everyone had left, it was already dark, anything could have happened to me from being ******, kidnapped, ****d etc. Eventually at 6:30pm I get to the mall and still have to wait for my car. till today I have not received my car disk, I was told the branch only got a copy and not the original. This is beyond frustrating because everyone is quiet. Does this mean I must now again follow up the same way I did when having to get the dent fixed, the same way I had to follow up to get my car back…. This whole experience has really been awful and fill with lies and poor customer service, as a result I am not even enjoying have this car because of all this frustration I have had to endure. I am asking that my disk be delivered to me as soon as yesterday, and my spectacles that were left behind in the car. Moreover I am asking that you compensate me for all this distress. I am beyond disappointed in your service. This is a trusted brand that I came to because I believed your service is exceptional but it has been nothing but torture. I could have gone to any other car dealer and received good service. This is appalling to say the least... Zipho the manager called on Friday lying to me saying he will deliver the disk on Monday, he called me with the sales assistant who called me a **** saying he had given my glasses to me which he did not. later Zipho called saying they found the glasses, this after being called a ****. Zipho promised the disk would be delivered on Monday being yesterday. he went silent on me. dealer principal emailed saying I had been assisted, not asking but telling me. I responded to say I was promised a delivery for yesterday. guess what, nothing happened, no communication nothing. today I emailed again the dealer principal who also has been of no assistants, and Zipho comes back with a WhatsApp screen shot of a call he tried to make at 7pm, who in the living hell calls a client at 7pm via WhatsApp, that is unprofessional to say the least and also rude, very rude. when you can call me via phone call, he was trying to cover his dirty tracks of not communicating the whole day by buzzing me on WhatsApp knowing that the phone will not ring and also just plain disrespecting me and calling me via WhatsApp call at night nogal.I AM PETRONISED HERE AND DISRESPECTED. I HAVE HAD THIS CAR FOR A MONTH AND IT HAS BEEN A MONTH OF HELL. I DEMAND TO BE COMPENSATED. I DEMAND THAT HYNDAI COVERS MY MONTHLY CAR INSTALLMENT FOR THIS MONTH AS I WAS AS GOOD AS SOMEONE WITHOUT A CAR... FAILURE TO DO SO YOU CAN COME FETCH YOUR CAR.I AM FED UP WITH YOUR SERVICE. I DEMAND COMPENSATION.