Excellent service by servicing staff

I would like to take this opportunity to thank Nitesh from the servicing department in Hyundai Durban South Edwin Swales.

Who was absolutely incredible and went beyond the call of duty to not only assist me now but ensure that he talked me through every step of the process in getting my car back to tip top condition.

He even gave me his cellphone number to call him if I needed help in the future. He didn't have to do that as his job had already been done.

He is truly a remarkable person, and his company should feel honoured to call him staff. I hope he gets the recognition he deserves.

Being helpful to your clients is part of your job. He took it a step further and puts in every step of effort to make sure he helps people even after they've left the company doors.

Working in the service industry I understand first hand how difficult clients can be considering my car had new faults surfacing directly after my service.

Nitesh came to my home and assessed the vehicle with me and shed Abit of light on why this may be happening. He then took the car back to the workshop and proceeded with diagnostics.

He changed this stressful situation into one of utter seamlessness. He took charge and made sure my car was inspected properly and found and sorted the fault out without having me concerned about the financial burden.

He even went on to investigate other possible issues and gave me insight on what needs to be done going forward.

I'm one who dedicates myself to my trade and as such I should emphasis that it's apparent when there's people who are genuine and those who ****.

Nitesh has gone far beyond the point of being genuine and gave me the sense that he was invested in my problems being resolved as if they were his own.

He is an amazing employee and I hope he makes strides within the company. Because he deserves every bit of it