CR
Chantal R

1 reviews | Active since Feb 2020

20 Feb 2020, 11:27

New Hyundai Venue: problems less than 24hrs after taking delivery. Deplorable Customer Service

Took delivery of my new vehicle on 6 February 2020, and less than 24hrs later while transporting my kids to school vehicle starting smoking from the hood and also fumes and smoke filled the interior of the vehicle as well. Clutch then got stuck to the floor and would release. I contacted Hyundai Edwin Swales and I also called the helpline. Vehicle was taken back to the dealership and was repaired. I was not happy to except the vehicle back because I was told that the vehicle came with the defect that they couldn't of picked up on a quality check. My concern was that, if they couldn't have picked up this issue, how many other underlying issues was there with the vehicle that I'm going to have to deal with. My husband and I requested a meeting with the Dealer Principal and he indicated that we would not have any option but to take the vehicle back. Following our meeting he was supposed to have sent me various documents which was requested but has been very evasive. I have since been reading up on rights of the consumer especially if there's an existing defect in the product purchased and based on the consumer protection act which specifically speaks to this, I feel that I have been deceived into doing what was most convenient for the dealership. This is just a summarized version of my experience with this dealership and is enough to make me want to discourage anyone listening from buying a vehicle from this dealership. Honestly, I have purchased 2 new vehicles previously, both were VW's.......never experienced anything like this with my previous vehicles nor with the type of customer service received. Should have stuck to the brand I knew and trusted.

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