Pathetic to no service rendered for refund

I am extremely disappointed by the worst service received from Hyundai Eastrand Mall , no service whatsoever been waiting for my refund for a service done in July .I've been calling and physically going there which isn't just time conducive but also costs that I always incurred. The service manager doesn't respect customers as evrytime I sill leave my contact details to be called back but it has never happened. Ricardo has been the 1 would talk to but the past week or 2 , I was told he's on leave and therefor no one can assist 🤔 isn't that just pathetic. They even charged me for a brake light which isn't working to date . I am so frustrated 😠 and angry 😠 😡 for no service rendered whereas I am a customer. Westbank has cleared the funds what's so hard to pay it back into my account so unfair