Bad Customer service

I booked a service online on the 26 of January for the 29, Wendy called me back but I was outside then she sent me an email asking the service date, I responded to her email, after that there was no response from her. On Friday I called Kamo to check if the Booking was done and he said it was not done and this was not the first time but I thought It was misunderstanding, it happened when I book the car for 45 000 service even on that day I was assisted by Kamo and the other guy I forgot his name they have excellent customer service. Tumi also have excellent customer service she was updating me about the car and sent the invoice in time