Bad service

I have never had such a terrible experience with a car dealership as I did with this one. I've been stuck with a car that has issues since October 2024. I bought a Mercedes-Benz C180 through their salesman Tshepo everything was going well until I received the car when I checked the car was due for a service which they could have taken it in for a service before delivering it to me, then I found that the sensor don't work I was told to get a quote from Mercedes-Benz which I did and Mercedes benz Sandton sent them the quote in November 2024 which they kept on telling me they are in the process of paying till to date they never paid. In January 2025 when I followed up with them they still told me that they are in the process of making payment to Mercedes-Benz Sandton. Then in February I was told that the Mercedes Benz Sandton has changed their quote and I need to take back the car on site for another inspection as the November quote is outdated only to learn that Hyundai Bethlehem is now saying Mercedes-Benz Sandton should claim from the warranty mind you I've picked up that this car was in an accident which is something I was not told before buying the car how can a warranty pay for damages caused as a result of car accident.

The lack of transparency is appalling—I have to repeatedly chase them for updates, and even then, they often lie.

I'm now sitting with a faulty car and no solution from their end. The after sales experience is bad and has turned into a complete nightmare.

Right now I'm in the process of trying to return the car back to them and asking the bank to cancel the deal.

I wouldn’t recommend this dealership to anyone. The lack of accountability,transparency, poor customer service, and subpar product quality make it a truly frustrating experience. Stay away.