Worst customer service

Absolutely shocking service from Brackenfell branch and this from a Branch Manager (Bertus Malherbe). I walked in on Monday 13 June 2022 and was greeted by the security whom then taken me to the Branch Manager for my vehicle valuation. I was rudely brushed away when he said "I am late for a meeting". I said is there no one else who can help me and he got one of the sales ladies to get all the vehicle details etc. She was friendly though and said she will email this info to the Branch Manager. On Thursday 16 June 2022 I spoke to the Branch Manager telephonically and asked him when I will be getting my valuation on this vehicle. Need this valuation for the deceased estate of my late Father. He gave me some poor excuse that he did not get the info from the sales lady and that he will find out. He took my details and promised to contact me. It is now a week later, 20 June 2022 and still nothing. I phone the reception again this morning and again this manager is not available. Absolutely POOR service from this BRAND. I will never buy a Hyundai as this is the kind of after service you can expect. I went into Mercedes Benz on Monday the 13 June 2022 and they assisted me as if I was their only client (even offered me coffee). I was out in a matter of 10 minutes. One thing is for sure that this Manager need to go visit a Mercedes Branch and get some training on how to give customer service. Especially after sale service as this is what makes a good brand.