Violated Customer

A month ago I took my car in cause the back left-hand side wheel was making a noise `when I drive above 80km I informed Craig about it I taught it’s a wheel barring and I taught it would go away that’s why I did not bring it in sooner he said I should bring in the car they will check it out. the day when I got there they checked the vehicle, they took the vehicle for a drive and established that it was a rubber in the tire that was faulty and was informed that they are going to fix it at no cost, it’s a part that they can order and I must just come in for the tire to be fixed I said ok and they will let me know when I can come for fixing it, they will placed my spare tire on the car and they will call to come in, said I do not need to worry Hyundai will pay for it at no cost. On the 15th December 3 weeks after we spoke I phoned and asked the receptionist for Craig to contact me regarding my tire as I’m a woman and driving without a spare as there a wheel barring in the tire, later that day he phoned me back explained they are not going to fix the tire as I need to buy a new one he went to go check the report and they gave me the car without any problems I must sort it out myself I am frustrated as I responded over WhatsApp as they we normally used to contact that is not wot he agreed on, I’m a woman an I feel that I have been taking advantage off in this situation as I do not know anything about cars and one thing was said the day I saw him and another was said when he did not order any rubber for the tire or when he did not follow-up regarding this, I’m very unhappy as I’m currently driving without a spare, if I knew I would have made a plan regarding money as I’m a single parent as well, left to your own devices to sort out the situation no feedback no call no noting. This is how Hyundai treats there female customers who knows nothing about cars I feel violated and feel everyone should know what I’ve been through and current dealing.