1 reviews | Active since Dec 2014
POOR SERVICE DELIVERY HYUNDAI BRACKENFELL
I purchased a Hyundai Creta, 2018 model from this branch in October 2020. Upon collection of the vehicle I pointed out to the salesman that I'm not happy with rear bumper being spoiled by the boot panel damaging it when closing it. So basically the bumper and the boot panel had to be attended to. The vehicle was collected from my premises on the 8th December 2020 by the salesman who I pointed out to. I then again shoed him the two areas of concern and he agreed it will be fixed.
On 9th December 2020 the vehicle was delivered and was showed the bumper that was resprayed, but poor finishing. The boot panel he said was fixed, but upon inspection I found it was not attended to. I then informed the salesman and he confirmed that the boot panel was not attended to. I sent him pics of the boot panel showing him the paint chipped away on numerous areas. I also told him if it is not fix soon it will start rusting. He just never rep**** to me.
On 4th January 2021 I sent an email to the dealer principal and the 2nd hand car sales manager, where I explained the whole matter in detail and to date not one of them responded it.
So what do I do now with a boot panel that will start rusting in the near future, because I must only take it to Hyundai approved spray painters.
