1 reviews | Active since Nov 2021
Pathetic service
On the 24th of July of 2020 i purchased my grand i10 from hyundai brackenfell. Since the 1st day of purchacing the vehicle it had problems with an oil leak and a noise which 3 hyundai workers and the DP himself told me came from the gearbox. This car has been at hyundai 6 times and when i took it back for the 7th time for the oil leak i told them that i cannot sit without my car as i am a rep and i need my car. Even after that the DP at hyundai brackenfell still told me that they need my car for a week as they need to take off the gearbox again... i then asked them if there is an other deal that they can do for me on a new i10 as i do not want to sit with these cars problems anymore. They then assisted me with a new hyundai grand i10, which they actually charged me a full price on even though i had so many problems with my car. I received pathetic service from hyundai and i am not happy about this. They did not once phone me to follow up if the car was fine after they worked on it 6 times already.... I even went so far as to send an email to the reginal director who also did nothing but forward my email to the DP who has done nothing but try and work out a deal for me. I have never been so disgusted in my life. I am however proud to say that i have contacted hyundai n1 city to settle my car and they gave me discount on a new i10. I was very pleased with the client service that i got from hyundai n1 city, the FNI was oustanding in her job and the salesman has done his best to accompany me and now i am going to get mt new car. Hyundai brackenfell will never see me again.
