Hyundai Brackenfell - Do not bother - They do not need your business apparently.

Was assisted by Service Advisor at 10:00am. Explained that my vehicle has a noise under the hood which I believe is water pump related. Just wanted a technician to verify before I booked the vehicle in. Was told that all technicians are in a meeting but I can take a seat in the visitors lounge and will be assisted shortly. Twenty minutes later I approached the service advisor desk again to enquire if the meeting was possibly over yet, which it was not. I returned to the visitors lounge again wondering why a Company would plan such a meeting this time of the day and not at least have one or two technicians available to assist customers. During the next thirty minutes my time was spent looking at the new vehicles on offer (approx. 10 minutes) and sitting in the lounge (Approx. 20 minutes). I became very aware of a Birthday celebration that was occurring in the back for one of the employees. The lounge is situated right next the the business managers and Sales Offices. These employees made frequent eye contact with me but never bothered to enquire further than that. Most where more focused on getting some Birthday cake and such. I am not naturally someone that complains easily as you can tell from my profile. One complaint in the last 10 years or so but this level of service really caught my attention. It appears to be adopted by every department apart from spares who were very helpful. Nobody approached me while looking at new vehicles. Nobody approached me while I sat in the lounger even though I could see they were aware of how long I had been milling around. I have been a long time supporter of Hyundai and often punt their products to friends and acquaintances. Hell I own two Hyundai vehicles. Very disappointing that the quality of the vehicles is not matched by customer service, at least at this branch. Not only have you lost the service and repairs that I was looking to complete but also any further support going forward. Hard to believe customers are treated this way especially considering the countries current Fiscal situation. I remain and believer in Hyundai but will never bother with this branch again. Fifty minutes may not seem like a long time for some but in the service industry its unheard to ignore a customer for that long. Could have been their to buy a new vehicle for all they knew. Shocking!