Horrible Customer Service

After purchasing a new Vehicle at Hyundai Brackenfell, I had one bad experience after another. The highlight of the bad experiences was when the salesman Craig opted to be dishonest by NOT mentioning damage that he noted on the vehicle until I noticed it. I took the car for a quotation and submitted it to Hyundai Brackenfell. I had to do all the running around, I had to make all the phone calls which was the duty of the salesman. I contacted the manager Keevin. He initially promised to have it sorted out within a few days, but it is now close to 2 months and I am still waiting. He rather asked me to keep my cool and not get upset about the situation. It was a bad decision I made to contact him. I then spoke to the dealer principal Bertus. He was more helpful and got the car to the panel beater immediately. He however also never updated me on the progress and I had to again make the necessary calls myself. The car was finally ready for me to collect but Hyundai is now delaying payment to the panel beater. They say they are waiting for an invoice but I have proof that the invoice was sent to them via email and I have also sent it via WhatsApp. Keevin and Craig doesn't take my calls nor do they return my calls. Customer care says that Hyundai Brakenfell says I took the car to an non approved panel beater but that is not the case. Denys Edwards is a Hyundai approved dealer and I was referred to them by Hyundai South Africa. Hyundai Brakenfell even **** to their customer care. I am waiting for Bertus to return to work, he will be able to assist me further, hopefully soon. I am still without a car.

I would NEVER recommend Hyundai Brakenfell, be very careful of them.