Concerns Regarding Hyundai Trade-In Experience

I am writing to express my disappointment and concern regarding our recent experience with Hyundai Brackenfell dealership. We were initially approached by a Hyundai sales representative during a promotion at Cape Gate, Cape Town, and after discussing a potential trade-in of our vehicle, we submitted all the required documentation. The representative later informed us that our trade-in application had been approved. However, we subsequently learned that the individual had been dismissed, and upon visiting the dealership to reapply, we were informed that the new application was declined.

This experience has left us questioning the reliability of the process and the professionalism of the dealership. We were led to believe that our trade-in was successful, only to have the situation change dramatically with no further assistance or explanation. As a reputable brand, we expected a more seamless and transparent experience, and this has been quite disheartening.

We would appreciate your review of this matter and a clear explanation of how such a situation occurred, as well as any steps that can be taken to rectify the situation. We still value Hyundai as a brand but hope to see better accountability and customer care moving forward.

Thank you for your attention to this matter. I look forward to your prompt response.