Workshop manager

I did not appreciate the workshop manager's Tone when addressing the staff in front of customers, because if it's his style of communication, he could at least excuse us or call the staff member aside, I felt that it was rude to disturb us because I was just informing the service assistance the issues I have with the car, then then rush to work but I heard to hear how the other Jobcard he had was not going to expedite. I hope it was the last time I experienced that.