Hyundai Boksburg - Their service department is pathetic

Please note that on the 04/04/2022 I took my Brand-new Hyundai Atos 2021 to Hyundai Boksburg because I kept having to fill water in my car. And the boot lever by the driver side was also not working. The car was taken in by Jessica the service advisor. She called me that same afternoon stating that they found a leak between the gearbox and the engine and that they would have to keep the car until Thursday to get it fixed. That was the last phone call I received from the dealership.

On Wednesday, the 06/04/2022 I called Jessica for an update as she told me my vehicle will be ready by Thursday, she said that it wasn’t ready. I called again on Thursday, 07/04/2022 for an update and she advised that she’ll check and get back to me with more detail, but she didn’t. I called again on Friday, 09/04/2022 for an update she advised that the engine was taken to the engineers to check for damage. I then called your head office, spoke to Roberto, and he advised me that they cannot do much regarding the car because if the car is under warranty, they can fix it as many times as they need to. He also said that he will contact the branch to advise them to give me feedback regarding my car, he never followed through, and they never contacted me.

I called Jessica on Monday 11/04/2022 for feedback, she advised that they ordered a part for my car, and she told me I would get my car by the Wednesday. On Wednesday, 13/04/2022 I called Jessica again she was in a meeting, I was super annoyed for the lack of communication and empathy from Jessica. I drove to Hyundai Boksburg to see Jessica in person, I asked her to show me the vehicle. She **** to me and told me that they ordered the part for my car, and it would come by Thursday morning, and I will have my car by Thursday afternoon. By then the workshop manager Gavin James came to speak to me, I explained everything to him. He called me later that afternoon and told me I would only get my car the following week Tuesday, 19/04/2022 as the part won’t come in time for them to fit it into the car, he also advised Jessica that she needs to keep me updated on the progress of the car.

On Tuesday 19/04/2022, Jessica called me and said that the car is ready. On Wednesday, 20/04/2022 I collected my car from the dealership. I received the attached invoice. Since I got my car back there is a noise coming from the engine and the boot lever is still not working. I took the car back to Hyundai Boksburg on Tuesday, 03/05/2022, I spoke to Brian and took the car in the workshop. He brought the car back and said that the noise is normal and that they checked another Hyundai Atos and that they fixed the boot lever. The boot lever worked three times and now its not working again, when I bought my car there was no noise and since they worked on the car and replaced the gasket there is suddenly a noise, so I find that explanation unacceptable.

This is a brand-new car which is not supposed to be having these types of issues, I work in a company that checks our boots for security purposes every day and now I have to take the keys out of the ignition for them to open the boot, this is very frustrating.