WG
Warren G

1 reviews | Active since Dec 2021

10 Oct 2022, 16:29

Diabolical

Bought a used car from this dealership with low mileage, it had supposedly been fully checked by their workshop. The vehicle broke down on a major highway less than 24 hours after taking delivery of it. It is now 6 weeks later and I am still waiting for full and final clarity in regard to the finance deal from the said dealer. This from a company that had the audacity to have a tag line professing that they make their customers happy. Nobody gets back to you including the management of Hyundai South Africa. What an absolute debacle from a so called major RSA new and used vehicle company. You should be ashamed of yourselves treating customers particularly pensioners like this. The only person who seems to understand service is the floor salesman

0
Replies (6)
Hyundai Boksburg
Hyundai Boksburg's reply10 Oct 2022, 16:37
Official
HI Warren 

firstly on behalf of Hyundai i would like to apologize and i would like to assist you as quickly as possible in this regard.

please could you give me the vehicle details so i can pull up the vehicle history and your details so im able to assist you as quickly as possible 

thank you 

regards  
WG
Warren G's update10 Oct 2022, 16:48
Reviewer Update
It was second hand Renault Megane purchased from Hyundai Boksburg early Sept 2022. I have even emailed Hyundai RSA Customer Service anager, Hyundai General Manager RSA etc. All I get is we are looking into we will get back to you. Nobody solves the issue I have to continually email. Does anyone actually understand customer service there? Kudos to your salesman Antony the one and only one who seems to understand what service is.
WG
Warren G's update10 Oct 2022, 16:51
Reviewer Update
Please send the email addresses of the CEO Hyundai RSA and of Motus.
Hyundai Boksburg
Hyundai Boksburg's reply11 Oct 2022, 10:00
Official
Hi Warren ,

i have spoken to Wesbank and the account is paid in full and the manager has requested to close the account.

i will give you feedback by 12:00 today.

thank you 
WG
Warren G's update11 Oct 2022, 16:34
Reviewer Update
12 HAS COME AND GONE AND NO FEEDBACK. WHAT ELSE DID I EXPECT FROM THIS DEALERSHIP
WG
Warren G's update12 Oct 2022, 18:04
Reviewer Update
Still waiting more than 24 hours now.