1 reviews | Active since Dec 2016
PATHETIC service from VODACOM HYDE PAR****
<p>Vodacom Hyde Park is simply pathetic!!!</p> <p> </p> <p>I app**** for a Vodacom Tablet contract around August 2016 with Vodacom Hyde Park and this has been my experience so far:</p> <p> </p> <p>1.) They took 3 weeks for the contract to be finalised and called me to come in three weeks later to collect the tablet & SIM card.</p> <p>2.) They app**** for the incorrect contract with Vodacom and I picked this up when I called Vodacom customer service helpline directly. I informed the hyde Park branch of their error and they asked me to come in again!</p> <p>3.) I went in again in order to sign off the correct contract and in the process I had to get a new SIM card, pin number & PUK number.</p> <p>4.) Subsequent to the application I HAVE NEVER received any data on my tablet since August 2016 and find myself moving from one WI-FI hotspot to the next.</p> <p>5.) I hav also never received a debit order for this contract.</p> <p>6.) In addtion to the above, I have had to exchange my tablet 4 times with Vodacom Repair Centre - Fourways and all the tablets eventaully stop working and have hardware issues.</p> <p>7.) I have called Vodacom Customer Care several times and ALL the consultants advise me that they CANNOT pick up my number on their system and that i need to go back to Vodacom Hyde Park for them to resolve the matter as they made the mistake in the first place.</p> <p>8.) ALL THE ISSUES have been communicated to the manager at Vodacom Hyde Park and.......yes you have guessed it.........he simply wipes his hand clean of the issue and refers me to Vodacom helpline.</p> <p>9.) The manager - Jacques has taken absolutely no responsibility for his client post the sale of the product!!!</p> <p>10.) I went as far as going to see someone at Vodacom Nicoleway and they too referred me back to the Vodacom Hyde Park branch.</p> <p>11.) I am now trying to to cancel the whole contract with Vodacom Cancellations department but they too are struggling as they do not have a record of my cell phone number on the system.</p> <p>12.) According to their record my cell phone number was deletated in 2014.</p> <p> </p> <p>I need some help please and I need the manager at Vodacom Hyde Park to take SOME RESPONSIBILITY and not WIPE HIS HANDS CLEAN OF THE MATTER!!!!</p> <p> </p> <p> </p> <p>Sandra</p> <p> </p>