1 reviews | Active since Jun 2017
******* MONEY DEDUCTIONS
<p>There's an agent who claimed to be working for hyphen and I really needed assistance with finance since I wanted to go to school. I made it clearly to an agent that I dont want to be under debt review but he **** about everything. at the end of the month the money was deducted from my account by HYPHEN PDA. i then decided to contact them and discussed the matter with an agent who told me that they are a bank and claimed that Debt Guides may be the one that deducted the money, she even went to an extend of giving me their contact numbers which I believe they not working because I never got through. However I dont understand why did they deduct the money from my account after claiming that they are a bank and claimed not to know an agent although I provided them with the information. </p>
Good day Mr Mokhali
In response to your complaint lodged with Hello Peter, Hyphen PDA replies as follows:
- Hyphen PDA is a NCR Registered Payment Distribution Agent, registration number NCRPDA1.
- A Consumer app**** to a Debt Counsellor Company to be placed under Debt Review. The Debt Counsellor Company concludes all the required legal documentation, issues Credit Providers with proposals and a Debt Review repayment plan is uploaded by the Debt Counsellor Company to Hyphen PDA. Hyphen PDA's role is to collect funds from the Consumer and to distribute payments to the Consumer's Credit Providers. A Debt Counsellor Company may not administer the financial leg for the Debt Review process.
- Hyphen PDA is a totally separate company from that of the Debt Counsellor company.
- The uploaded Debt Review plan Hyphen PDA receives from the Debt Counsellor company will advise the banking details that must be used to collect the funds from, the date and amount and what amounts must be paid to which Credit Providers. Hyphen PDA has no insight to this information and we too are unable to change the plan as uploaded to us.
- In your instance, the uploaded plan received instructed Hyphen PDA to collect x amount on the 25 May 2017 from your bank account. This collection was disputed by you on the 26 May 2017. As you have disputed the collection, funds collected have been repaid back to you.
- As a result of this complaint, Hyphen PDA has terminated your Debt Review plan off our payment system and the Debt Counsellor you approached for assistance has been informed.
I sincerely trust that I have explained the various procedures within the Debt Review space and confirm that Hyphen PDA has in no way *******ly deducted funds from your bank account.
Hyphen PDA: Head of Operations / ***
Best regards,
Good day Mr Mokhali
In response to your complaint lodged with Hello Peter, Hyphen PDA replies as follows:
- Hyphen PDA is a NCR Registered Payment Distribution Agent, registration number NCRPDA1.
- A Consumer app**** to a Debt Counsellor Company to be placed under Debt Review. The Debt Counsellor Company concludes all the required legal documentation, issues Credit Providers with proposals and a Debt Review repayment plan is uploaded by the Debt Counsellor Company to Hyphen PDA. Hyphen PDA's role is to collect funds from the Consumer and to distribute payments to the Consumer's Credit Providers. A Debt Counsellor Company may not administer the financial leg for the Debt Review process.
- Hyphen PDA is a totally separate company from that of the Debt Counsellor company.
- The uploaded Debt Review plan Hyphen PDA receives from the Debt Counsellor company will advise the banking details that must be used to collect the funds from, the date and amount and what amounts must be paid to which Credit Providers. Hyphen PDA has no insight to this information and we too are unable to change the plan as uploaded to us.
- In your instance, the uploaded plan received instructed Hyphen PDA to collect x amount on the 25 May 2017 from your bank account. This collection was disputed by you on the 26 May 2017. As you have disputed the collection, funds collected have been repaid back to you.
- As a result of this complaint, Hyphen PDA has terminated your Debt Review plan off our payment system and the Debt Counsellor you approached for assistance has been informed.
I sincerely trust that I have explained the various procedures within the Debt Review space and confirm that Hyphen PDA has in no way *******ly deducted funds from your bank account.
Hyphen PDA: Head of Operations / ***
Best regards,