Wow awesome service

I had purchased an item which unfortunately was faulty and I had to return. I emailed Hyperli Support on Monday morning and before 12 noon I received a response from Moira, who enquired whether I would prefer a replacement or refund. I choose the refund and she then included the dealer, who approved the refund, in our emails. Next she liaised with the courier company, Pargo. The next morning Pargo requested my address for collection and by midday Tuesday my parcel was collected. By the end of the same day Hyperli had refunded me. I had never had a query sorted so smoothly within two days. Thank you Moira, Pargo and the dealer for your swift and professional service, it's very very rare these days.