Worst Service-Parcel Lost

I purchased the Mystery deal on the 19th May. On 21st June I got an email with the pin that my parcel will be delivered today. 12:45pm the same day I received an email. Status of my delivery "Delivered".. I've been at home the whole day and I have not received anything. I messaged Courier guy and sent email to Hyperli . Courier guy tells me the driver doesn't recall where he delivered my order and they will be in contact with Hyperli and get back to me. Hyperli reply's telling me that my order has been dispatched. and I will receive it.. this is after I said haven't received anything.

It's a week later since, I haven't received any feedback for either of them. So today I emailed Hyperli again.. This is there response "A code was sent to you, and you gave the code when delivered" that's it. Courier Guy WhatsApp reply... Liesel deals with this issues...(I don't know Liesel)

It seems like this problem wont be sorted out any time soon. I have also requested a refund.

I really don't understand what is happening here, but I most defiantly know that I will never ever purchase anything from Hyperli again. I've always use Takealot and I can honestly say Takealot is the best. I have never had any problems with them. If there was a issue. it was sorted out without any problems from them.