Worst customer service ever! Beware!!!
The worst customer service experience ever. I requested a refund and now my account is deleted without any notification whatsoever. Be careful of using this platform 😩 they still have not responded 2 days later. I need my funds or account activated so i can use my voucher credit!
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Hyperli.com's replyOfficial
22 Nov 2023, 09:25Hi Mercia,
Apologies for the inconvenience caused.
I've looked into this, and can confirm that your initial email was sent on 9 November, and we responded on 9 and 10 November with feedback. In addition, the next email received from you was 10 hours ago - as our operating hours are 8am-5pm, a response will be sent this morning.
To address your issues - your account was not deleted, but rather it needs to be reactivated due to the recent migration we had. The reason you were able to place the last order was because you purchase it via guest account (which means you were not logged in at the time of purchase). We have sent multiple emails to our customers advising them of this, and how to reactivate their account.
That being said, I have sent you an email to reactivate your account - you will then be able to log in and submit your refund request via your account.
Regards,
Hyperli
Apologies for the inconvenience caused.
I've looked into this, and can confirm that your initial email was sent on 9 November, and we responded on 9 and 10 November with feedback. In addition, the next email received from you was 10 hours ago - as our operating hours are 8am-5pm, a response will be sent this morning.
To address your issues - your account was not deleted, but rather it needs to be reactivated due to the recent migration we had. The reason you were able to place the last order was because you purchase it via guest account (which means you were not logged in at the time of purchase). We have sent multiple emails to our customers advising them of this, and how to reactivate their account.
That being said, I have sent you an email to reactivate your account - you will then be able to log in and submit your refund request via your account.
Regards,
Hyperli
Best regards,
Hyperli.com's reply22 Nov 2023, 09:25
Official
Hi Mercia,
Apologies for the inconvenience caused.
I've looked into this, and can confirm that your initial email was sent on 9 November, and we responded on 9 and 10 November with feedback. In addition, the next email received from you was 10 hours ago - as our operating hours are 8am-5pm, a response will be sent this morning.
To address your issues - your account was not deleted, but rather it needs to be reactivated due to the recent migration we had. The reason you were able to place the last order was because you purchase it via guest account (which means you were not logged in at the time of purchase). We have sent multiple emails to our customers advising them of this, and how to reactivate their account.
That being said, I have sent you an email to reactivate your account - you will then be able to log in and submit your refund request via your account.
Regards,
Hyperli
Apologies for the inconvenience caused.
I've looked into this, and can confirm that your initial email was sent on 9 November, and we responded on 9 and 10 November with feedback. In addition, the next email received from you was 10 hours ago - as our operating hours are 8am-5pm, a response will be sent this morning.
To address your issues - your account was not deleted, but rather it needs to be reactivated due to the recent migration we had. The reason you were able to place the last order was because you purchase it via guest account (which means you were not logged in at the time of purchase). We have sent multiple emails to our customers advising them of this, and how to reactivate their account.
That being said, I have sent you an email to reactivate your account - you will then be able to log in and submit your refund request via your account.
Regards,
Hyperli
Best regards,