Where is my order ORD***

I have made a purchase on the 25 of November 2022. Order no ORD***. I have logged enquiries with no response. It's now over 14 days my order still showing processing. I can't trace my parcels and nobody is getting back to me. I sent several emails to Ganeef and Moira still I have not received a response either by email or SMS. My order is above R3000 am I being ****med or what is going on with my order. There's no contact number I have to rely on creating ticket numbers with no response. It's so frustrating and confusing and I'm very disappointed at this bad service.