Very poor refund policy and customer service.

I have been a loyal supporter of Hyperli for many years. However, I have had several requests to refund expired vouchers declined, so basically they took my money but won’t give it back if I don’t use the service. I know they have a ridiculous refund policy where they will refund within 30 days of purchase, but the vouchers are valid for 90 days, and I didn’t ask for a cash refund, just a credit towards another voucher. Sadly I won’t support them unless I am 100% certain I will use the voucher.