Utterly disappointed

I have tried to contact Hyperli numerous times. They have failed to contact me back. I purchased 4 vouchers from them for Mexicanos in Cape Town using payflex. When calling Mexicanos to place an order, I was advised they have completely closed down and to contact Hyperli. I have emailed and filled the contact form numerous times. Why should I have to pay month end again for something I cannot use. R600 will be debited all together for something that is not in use and advertised on their website!