Unsatisfactory Exchange and Poor Customer Service

Dear Hyperli ,

I hope this email finds you well. I am writing to express my dissatisfaction with the recent exchange *** I had with your company. My name is Xavier Petersen and on 30 May 2025, I made a purchase at your establishment and unfortunately, I encountered an issue that has left me extremely dissatisfied.

Upon returning an item for a refund, I was surprised to receive the amount in the form of a gift card instead of a cash refund. As a customer who initially paid in cash, I believe it is unjust and poor practice to be given a gift card instead of receiving my refund in the same manner as the original payment. This experience has fallen short of my expectations and has left me feeling frustrated and inconvenienced.

Furthermore, I am disappointed by the lack of customer service provided in this situation. Despite my efforts to reach out for clarification and resolution, I have been unable to find any contact numbers or channels through which I can address my concerns directly. This lack of accessibility to customer support only adds to my disappointment in the overall experience with your company.

At this juncture, I would like to kindly request a full refund of the amount paid in cash, as I believe it is only fair and reasonable to receive the funds back in the same form of payment. Additionally, I urge you to review your company's policies and procedures regarding exchanges and refunds to ensure that customers are treated fairly and with the respect they deserve.

I would appreciate it if a representative from your company could reach out to me as soon as possible to discuss this matter further and provide a resolution. Please contact me at *** or via email at *** at your earliest convenience.

Thank you for your attention to this matter. I trust that you will address these concerns promptly and restore my confidence in your company's commitment to customer satisfaction.

Sincerely,

Astrid Pearson Unsatisfactory Customer *** ***