Unpaid Refund - stupid ******** policies

So this company insists on throwing their policies when you require your refund. Yes your old policy before covid states that you will get a full refund within 7days of payment. However covid happened and they didn’t care to update and accommodate the covid restrictions which forces me to demand my refund since I can’t travel. So they say i can only get a gift voucher! I want my money back. Many companies are accomodative of the pandemic why can’t they do the same? Because they **** people and want to dictate where u spand your money. Be careful with this ******** company, wondering if Groupon would treat its customers like this ?