Unhappy and Very Disappointed

I placed an order on 28 September and to date have not received an order tracking number. I managed to contact Pargo the tracking company and was advised that my order have not been processed. The only response I received on my first follow-up email was that my order is pending, this was on the 2nd October. The email stated "It should be delivered within 12 to 14 working days from the date you placed your order" Eleven days later and another 6 follow-up emails later no tracking number or confirmation was received from HYPERLI and Moira that my order has been processed and is ready for delivery. Today 13 days since placing and paying for the goods no tracking number and No further replies from Moira or Hyperli customer support. There is also no contact numbers only email with no proper response that can be used, Other than your order is pending.