Undelivered parcel

<p>On 07 March 2017, I placed an order for an item to be delivered to my office address, went through the payment process and awaited delivery. After two weeks passed I enquired about the parcel and was advised online, (please note there is no way you get to speak to a person) delivery takes 11 working days, please note again (no where does it say that when initially making the pruchase). I then waited another 2 weeks before enquiring on the website once again as this seems to be the only way these people seem to communicate, and was advised that my parcel was delivered and returned by their couriers, they then asked for a contact number, which incidentally they had on my order. I supp**** the number, went again on their website asking them whether I can collect this parcel myself, to which I did not receive any response. The 29th of March was the last time someone from Hyperli made contact with me via email. I have sent them a message regarding their poor service which doesn't seem to bother them. I will never deal with them again, but they OWE ME MONEY, and I would like a representative to contact me with regards to the reimbur*****t of these funds. </p>