Tone Deaf/Unreasonable Pathetic excuse of a business

How does a business like this continue to survive by completely being oblivious and unapologetic to customers?

My brother and I purchased Hyperli Vouchers for Bird & Co Rosebank on the 3rd of December to take out out family members for 2 birthday celebrations. Now imagine carting family members from Vereeniging to Rosebank (60km) and arriving at the restaurant only for the restaurant to not honor these 2 family vouchers? This is exactly what happened and having been left with no choice, my brother and I had to on top of purchasing the vouchers, pay more cash just to order the same things as we could not make everyone get up and move restaurants. SO we ended up paying twice to eat at Bird & Co.

Upon returning home, I logged a refund request as this was FALSE ADVERTISING and both Hyperli and Bird & Co didn't want to honor it on their end. A pathetic excuse of an agent Chancel (many reviews have cited this person as cold and uncompassionate) started dealing with my query. Being extremely tone deaf and unapologetic for this absolute **** up, they sent an email and copied me to Bird & co's owners/manager. According to Bird & co, they had long ago asked Hyperli not to sell these Vouchers and apparently this was not done. The owner/manager of Bird & Co said that Hyperli based on the above, should refund me in cash and were apologetic. Chancel refused and kept citing that Hyperli doesn't do cash/EFT refunds and only a voucher could be issued. I've seen reviews where customers were refunded by EFT in a case where both Hyperli was at fault for not removing vouchers for sale and the retailer also not honoring it. In my case, both of the above was true and it IS NOT NORMAL CIRCUMSTANCES and why I have mentioned this on email but it falls on Chancels deaf ears!!!!

Chancel emailed me again on Friday 8th December to say that both Hyperli and Bird & Co would reactivate the voucher to use it at Bird & Co (this is both to Hyperli and Bird & Co's advantage as they get to make money) but what don't they ****ING UNDERSTAND THAT I"VE ALREADY EATEN THERE AFTER PAYING MORE MONEY AND PURCHASING A VOUCHERVEL 60 KM AGAIN TO EAT AT A PLACE I"VE ALREADY EATEN AT FOR AN OCCASION THAT HAS NOW PASSED????????????????????????????????????

KINDLY RESOLVE THIS AS I WON"T ACCEPT this and do not want to keep repeating myself to CHANCEL!! I NEED MY MONEY REFUNDED !!! Failure to do so will result in logging this with the National Consumer Commission (NCC)