THEY ARE SIMPLY A *****- UNHAPPY CUSTOMER!

I purchased a heater on the 31 may from Hyperli’s website, on the 12th June I wrote to them to follow up on my order and someone by the name of Khaya responded to me and advised that she will follow up on the order and let me know. A few days later I received an email with a voucher number for the same amount as the heater and delivery cost, without any explanation nothing. I wrote back and advised that they could have at least advised the reasons why I was getting my money back and not the heater but none the less I asked for a refund as I had no intentions of ever using their services. I have been following up on my money back since the 14th of June. They came back saying that the transaction was unsuccessful as my banking details are incorrect with some silly screen short of the payment, that account is very correct. I sent an alternative bank account on the 19th June now communicating with a Ganeefa person but to date I still have not received my money back.